Privacy Policy

CarStore Ltd (“CarStore”, “we”, “us”) respects your privacy. This policy explains what information we collect when you use our website and services, how we use it, and the choices you have. By using carstore.co.ke you agree to this policy.

Information we collect

• Contact details you provide — name, phone number and email — when you make an enquiry, request financing, book a viewing or subscribe to updates.
• Vehicle interest and enquiry details, including the listings you contact us about.
• Technical data such as your IP address, browser type, device and pages visited, collected automatically through cookies and analytics.

How we use your information

• To respond to enquiries, arrange viewings and process vehicle, financing, import or trade-in requests.
• To provide customer support and after-sales service.
• To send you stock updates, offers and marketing — only where you have opted in. You can unsubscribe at any time.
• To improve our website, services and security, and to comply with legal obligations.

Sharing your information

We do not sell your personal data. We may share it with trusted partners who help us operate — such as financing institutions (only with your consent), payment providers, logistics and IT service providers — and with authorities where required by law, including NTSA for registration and transfer.

Cookies

Our site uses cookies to keep it working properly and to understand how it is used. You can control or disable cookies in your browser settings, though some features may not function as intended without them.

Data retention & security

We keep personal information only as long as necessary for the purposes above or as required by law, and we apply reasonable technical and organisational measures to protect it against unauthorised access, loss or misuse.

Your rights

Under the Kenya Data Protection Act, 2019, you may request access to, correction of, or deletion of your personal data, and you may withdraw marketing consent at any time. To exercise these rights, contact us at info@carstore.co.ke.

Contact us

CarStore Ltd, Rosslyn Riviera Mall, Off Limuru Road, Nairobi. Email info@carstore.co.ke or call +254 705 222 666.